IT Infrastructure Management


IT Infrastructure Management Services

When systems are down and key people cannot be reached, this creates a problem for businesses. Provlab knows that our clients cannot afford to be down for any amount of time. That’s why we offer a customizable, comprehensive disaster recovery service that is effective in meeting recovery time and recovery point objectives (RTOs/RPOs).

Performance & Capacity

Provlab will create a compliant, integrated, scalable solution, including a central management and monitoring console.

  • Central management and monitoring console with an intuitive Ajax based GUI.
  • Automated provisioning of devices for performance and capacity monitoring with XML/ CSV interface to industry standard.
  • Automated reconciliation of device configuration changes based on SNMP Walk and parsing of CVS diff from Rancid.
  • The Performance monitoring covered for both 32bit and 64bit counters across SNMP version 1,2,3.
  • Interface counters (Bandwidth in/out, Error and Drop, Unicast traffic, Non Unicast Traffic).
Provlab has extensive experience across all industries, worldwide. We help our clients set new standards of excellence.
Big Data Infrastructure:
  • ITSM tools automated process implemented for quick turnaround time for password resets and account lockout.
  • 24x7 Service Desk implemented with multiple language support.
  • System provided effective resolutions in committed OLA’s.
  • Enhanced customer service that enables faster and higher quality of delivery.
  • Increased staff satisfaction and motivation.
  • Improved resource usage with increased productivity by delivering built-in quality using standardized and efficient processes.
  • Initiated proactive operations and management.
  • 24x7 support with 60% Cost Saving on Employee cost.
  • Empowers people to continually monitor and improve quality, time, and cost while adapting to customer needs.

Infrastructure Service

Provlab offers a comprehensive solution that not only monitors and manages security infrastructure, but will remedy, coordinate, and protect the network from hackers and malicious software.

  • Industry’s Leading Solution
  • Managed by Certified Consultants and skilled resources
  • Around the clock and 365 Days Support covering graveyard shift
  • Centralized monitoring and alert
  • Best SLA’s and MTTR (Mean time to respond)